Our Services

We offer best solutions for your business

To get the most out of our services, our clients use us to fully manage their eBay and/or Amazon channels. This gives us the ability to set the business up and selling quickly, effectively and successfully. The full brand management package is not a fixed package and can be added to or adjusted as per your requirement.

 
 

consultancy

Our Consultancy Services team have the skills and a wealth of experience to understand and develop people and organisations. We work with our clients to unlock their true potential, whilst optimising their performance and help them to achieve their business goals

We provide new and existing businesses with a wide range of business development solutions. Whether you are an individual, SME or operating within the corporate sector, we believe that your experience of working with us should be as positive as possible. Therefore, we focus on what your requirements are, and tailor our services accordingly. Through sharing best practices, providing mentoring, training and support, audits and suggestions in plain English we will help your business reach its full potential.

reporting

Our industry leading reporting software gives you accurate up to the minute business information in an easy to read and useful formats. Reports can be customised and implemented according to your requirements.

We truly believe that to have an effective business it is imperative to monitor it and in order to do that we need to evaluate the starting point. In eCommerce there are always things to do and unfortunately reporting and particularly the analysis side of things often gets put on hold.

Our account management team make this a priority, if we can look and identify what is working well and what isn’t it gives us the power to help you grow, quicker and faster than ever before always in front of your competitors.

Our reporting suite is easy to use and easy to scale. From sales and profits to VAT reporting and best or worst selling item reports the analysis of these results can really propel your business to the next level and highlight many areas which you might not have otherwise considered. It also allows us to spot and solve any problems with data or suppliers which need to be addressed to ensure progression.

customerservices

Aside from the standard Customer Service training we offer Personal Development Coaching and Team Building Workshops to enable you and your teams to reach their full potential. We provide a safe and friendly environment to help you be the person you want to be though one on one coaching, motivational and group workshops.

If you don’t have the capacity or don’t want the stresses of looking after your Customer Services operation we can take control in house and our expert customer service team will manage all areas of your Customer Services, communication, feedback, monitoring, outbound messaging etc.

You are welcome to be as involved or not involved as you wish and can implement your own specifications and guidelines as to how you wish for your customers to be contacted.

One of the primary aspects of the support we can offer implements streamlining and simplifying existing processes which will help to take away some of the demands of Customer Service and simply and easily improve your customers overall experience.

design

Whether your business is large or small, Only Global’s consultancy services can help you achieve an increased online presence through clever web design. We create user friendly and interactive sites that meet your visitors’ needs. That way you ensure that you increase your audience and get them returning to your site over and over again. We understand what a minefield it can prove to be looking for the right company to work with.

Therefore we ensure our processes are simple and that you are know what is going on every step of the way. Our team of design experts have years of experience in the field and can deliver the best for your business, whatever the purpose of your site; without it costing you the earth.

Business Websites

Only Global helps you stand apart from your competitors using innovative and unique web designs that breathe life into your websites and make them interesting to use. We believe that the entire web design process is a combination of art and technology. As a company, we ensure that your website will represent your brand and strengthen your online presence.

Content Management Systems

We can implement a content management system that will allow you to be completely in control. After your Content Managed System site has been developed, our experts will provide a tutorial to ensure you can easily add, edit and remove content and images across the whole site; whenever you need to. All our content management systems are easy to use but our team will always be there to offer you a guiding hand if you need it.

E-Commerce Websites

At Only Global we believe in creating and designing e-commerce websites that are both visually appealing and functional. An online shop window should always represent a company’s business branding and goals. Our team of experienced web designers and ecommerce specialists understand the intricacies and nuances of the process. Right from secure payment gateway integration to creating user friendly shopping carts, our services are primarily geared towards boosting conversions and increasing customer retention rates.

Search Engine Optimisation

If you are looking improve your ranking and increase traffic to your site the Only Global can help. We pride ourselves in offering businesses proven ranking results and outstanding customer service! There are no up-front fees or lengthy contracts to sign. Our goal is simple – to have you ranked and reaping the rewards from top placement within the search engines.

international

Only Global is not our name without reason! We love our homeland, but that is no reason to overlook the rest of the world – it’s easy once you know how! We have the solutions to simplify the process of taking your business global. From translation services to suit your requirements, to creating local listings utilising our active rather than passive cross border trade agreements maximising your impact.

Our couriers are available for your services and you can take advantage of our competitive rates and easy to integrate software to make the procedure more simple than you would believe.

We help translate your product and category content in all leading international languages. Our translation services for eCommerce domains take care of local sensitivities and product preferences and our team of experienced translators ensure that you get accurate and localised content for your target audience.

marketing

Marketing is changing and it has never been more dynamic than the way we communicate today. Increasingly new ways of updating and engaging with our customers are appearing. We have all the tools we need and our expert team are on hand should you require to build and support a marketing plan specifically for you and your business needs. Initially preparing a strategy and always working towards your business goals our solutions will help you to increase your contact lists and manage that list to target specific sectors for optimum results. The creation and design team will implement and deliver your marketing communications and our top level reports will allow you and the team to monitor and improve the effectiveness of your campaigns.

photography

It’s a competitive world out there and we are all increasingly required to find new and innovative ways to stand out from the crowd and rise above your competitors. Content is one of the essential ways to do this. Not only does it help you engage with your customers, informative, witty, interesting and unique content will help you relate to your customers and create a more positive overall experience for your customer. Aside from that, in an online world content is king and none more so than unique content. Google algorithms, eBay’s Cassini search are all designed to pick up rich new content and it is essential to use this to your advantage in your inventory.

Whether you are looking to overhaul your existing inventory or just improve additional inventory our team are on hand to create high level product titles and descriptions.

Auditing your inventory is often a great place to start, making sure your inventory are categorised correctly and in a manner suitable and easy for your end user is essential. Optimising item specifics for example can help you see a huge improvement in sales and conversions almost immediately

fulfilment

Our brand new custom built fulfilment centre provides us with the capacity to hold your inventory. With several thousand square foot at our disposal our market leading warehousing systems can streamline and transform your business despatch process.

Take advantage of our low courier rates and unrivalled pick pack and shipping procedure.

We have the capacity to upscale where necessary for seasonal increments and can cope with the demands of all business logistics. Whether you stock big or small, light or heavy or predominantly rely on virtual stock or dropship suppliers there is a solution and package waiting for you with Only Global.

integration

We have partners in all the various leading eCommerce SAAS platforms and we will work with you to decide which partner is most suitable for you and your business. From implementation, installation, training and execution we will be there to guide and support you or manage the process as you feel necessary.

Integrating software can be a scary business, but with us to take care of it for you we always ensure full testing and training is provided and the transfer is seamless and easy.

Creating secure and limited access for your team members so they can only access what they really need to keeps your information your information only. It also makes monitoring staff and reviewing performance much easier to check.